The challenge
A multi-location healthcare provider with 12 clinics was stuck in the dark ages — paper intake forms, phone-only scheduling, and patient records scattered across spreadsheets and filing cabinets. Patients waited 20+ minutes to check in. Staff spent 60% of their time on admin instead of patient care. They needed a modern portal that was HIPAA-compliant and worked for patients who aren't tech-savvy.
What we built
We designed and built a full patient portal and provider dashboard from the ground up.
- 01
Patient-Facing Portal with Next.js + Supabase
Built the patient portal in Next.js with Supabase handling auth, database, and file storage. Patients can book appointments, fill out intake forms, upload documents, and message their provider — all from their phone.
- 02
AI Triage with LangChain + GPT-4
Integrated a LangChain-powered triage system that asks patients about their symptoms before an appointment. The AI generates a structured summary for the provider, flagging urgent cases and suggesting relevant history.
- 03
Provider Dashboard & Scheduling
Built an internal dashboard where staff can manage patient flow across all 12 locations, view schedules, access patient history, and handle billing — replacing 4 separate tools they were juggling.
- 04
Automated Reminders & Follow-ups
Connected Twilio for SMS appointment reminders and follow-up messages. No-show rates dropped immediately. Python scripts handle insurance verification checks before appointments.
Built with
Delivered in 10 weeks
Next.js
Patient portal & provider dashboard
Supabase
Database, auth & file storage
LangChain
AI triage system
GPT-4
Symptom analysis & summarization
Python
Insurance verification & data processing
Twilio
SMS reminders & notifications
Stripe
Payment processing
The outcome
Over 3,000 patients actively use the portal. Appointment no-shows decreased 35%. Administrative workload was cut in half. Patient satisfaction scores hit an all-time high, and the provider expanded to 3 new locations using the same platform.
- Active Patients
- 3,000+
- No-Show Rate
- -35%
- Less Admin Work
- 50%
- Clinics Connected
- 12
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